Tao Group Hospitality Rewards

Program Overview

One (1) Rewards Point is earned for each dollar spent (excluding fees, tax and tip) at our participating U.S. locations*. Rewards Points will be automatically added to your Rewards account (“Account”) within 24 hours of your visit.  Rewards Points may be earned for dining, nightlife, daylife, private events, delivery (where applicable), tickets (where applicable) and gift card redemptions. You may earn a maximum of 10,000 Rewards Points per visit to a participating U.S. location. You will automatically receive ten (10) Rewards Dollars for every 200 Reward Points you accrue.

To earn Rewards Points when hosting a party or private event, you must be a Tao Group Hospitality Rewards member prior to the event date. You will receive one (1) Reward Point per dollar spent on food and beverage purchases only. The name of the person receiving Rewards Points must also appear on the event agreement.

Restrictions

Rewards Points are not valid in conjunction with any other offers, discounts, or Tao Group Hospitality promotional/comp cards.

Tao Group Hospitality reserves the right to specify blackout dates, without notice, for earning and redeeming Rewards. Please check with the venue for specific dates prior to visiting.

Rewards Dollars cannot be redeemed as payment for special events, private parties or catering.

Rewards Points & Rewards Dollars Expiration

Rewards Points expire 365 days from your last visit and Rewards Dollars expire 365 days from the date of their accrual. To determine when your Rewards Dollars expire, please check your Account inside the mobile app.

Tao Group Hospitality reserves the right to modify any of the Terms and Conditions set forth herein – including, but not limited to, methods by which Rewards Points can be earned, and the number of Rewards Dollars that may be redeemed through the Program, and any of the options made available to you with respect to your Account, at any time, with notice, even though these changes may affect your ability to accrue Rewards Points or use your Rewards Dollars.  Tao Group Hospitality reserves the right to terminate the Program or temporarily suspend the Program at any time, for any reason, upon thirty (30) days prior notice, even though termination may affect your ability to accrue Rewards Points or use Rewards Dollars. In the event of termination, you will have thirty (30) days from the date Program termination is announced to redeem unused Rewards Dollars.

Our Rewards Terms & Conditions can be found here.

Participating Locations

Locations Currently Not Participating in Rewards

The following U.S. location(s) do not participate in the Program:

• Las Vegas – Marquee Nightclub & Dayclub, Jewel, Wet Republic, Liquid, Stanton Social Prime, Cathédrale, Luchini, and Egghead
• Miami – Hakkasan, Casadonna
• New York – Suite Sixteen
• Connecticut – TAO Mohegan Sun
• Tao Group Hospitality Pop-Up Experiences

Further, the earning and redemption of Rewards Points is limited to non-alcohol sales at California locations.

Tao Group Hospitality locations outside of the continental United States also do not participate.

Mobile App

To participate in the Program, you must download the Tao Group Hospitality mobile app, available on iOS & Android. Once you have downloaded and logged in to the app, you may utilize our check-in feature and link your Account to your check or bar tab.

Earning Rewards Points

To earn Rewards Points, log into the Tao Group Hospitality App and utilize the Check-In & Pay flow to begin the Rewards process. You’ll be able to pay through the app at select venues or earn & redeem Rewards via a Check-In Code with your server or bartender.

Redeeming Rewards Dollars

Rewards Dollars can only be redeemed when visiting a participating location.  When you are ready to pay, there are two ways to redeem Rewards Dollars.  If you choose the Mobile Pay feature, you will be prompted to specify how many Rewards Dollars you would like to redeem during your visit.  If you choose to pay traditionally, you will need to inform your server or bartender that you would like to redeem Rewards Dollars.  Please note, with traditional payment method, all your available Rewards Dollars will be redeemed.

Restaurant Delivery

Rewards Points may only be earned for delivery, at participating locations through our delivery partners where applicable. If Rewards are available, during the ordering process you must add a specific item to your order and follow the onscreen instructions to leave the necessary info to link your Account. This item must be included in the original delivery order to earn Rewards. Unfortunately, Reward Points may not be earned retroactively.  You will receive one (1) Reward Point per dollar spent on food and beverage purchases only (before tax and gratuity).

Online Ticket Purchases

If available on the event, you can earn Rewards Points for online ticket purchases through our preferred ticket partners Ticket Sauce & Ticket Driver. Follow the instruction listed on each event details page in order to properly link your Rewards account.  Rewards Points are not granted retroactively on purchases. You will receive one (1) Reward Point per dollar spend for online ticket purchases (excluding taxes, online service fees, box office service fees, administrative fees, processing fees, and gratuity).

Nightlife/Daylife Online Table Packages

You can earn Rewards Points from your online Table Package. Once at the venue, speak to your host or server who will link your check to your Account.  Table packages booked online are not automatically linked during the online checkout process and must be linked in person. Your Account must be linked prior to paying for your check.

Physical Gift Cards

Rewards Points are earned when a gift card is redeemed, but not when it is purchased. You may not use Rewards Dollars to purchase a gift card.

E-Gift Cards

Rewards Points are earned when an e-gift card is redeemed, but not when it is purchased. You may not use Rewards Dollars to purchase an e-gift card.

Bar Cards

Rewards Points are earned when a bar card is redeemed, but not when it is purchased.

Rewards Points expire 365 days from your last visit and Rewards Dollars expire 365 days from the date of their accrual. To determine when your Rewards Dollars expire, please check your Account inside the mobile app.

I received a special reward and it is no longer in my Account, what happened?

Certain rewards, such as birthday or anniversary rewards, will only be valid for a limited time. Always make sure to check the expiration date of the reward to ensure you do not miss out.

To earn Rewards Points on a special event, you must be an active member of the Program before your event date. You will earn one Rewards Point per dollar spent, based on your check’s food and beverage subtotal*. The member receiving points must be listed on the contract. Ask one of our special events team members for further instructions on earning Rewards. The maximum amount of points earned during an event is 10,000.

Rewards Dollars cannot be redeemed as payment for special events, private parties or catering.

* The earning Rewards Points is limited to non-alcohol sales at California locations.

Once registered, is anything done with my information?

We only use your information to keep you up to date about special events and promotions that will be of interest to you. We will send periodical communications pertaining to Program upgrades and Account activity.

Why am I not receiving emails from you?

If you have enrolled in the Program and are not receiving emails from us, please check your spam or junk mail folder. Depending on your email provider, you may have to add us as a safe sender. If you have questions or concerns, please contact us at rewards@taogroup.com.